Immersive, LLC. websites, applications, software, products, and services (Service) are intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information for anyone who uses our Service.
Information You Provide Us
This information may be provided by you when you create an account, respond to a survey, edit or make changes to your profile/account, contact us through customer service or social media, or other means and may include your name, email address, password, gender, marital status, birth year, physical address, payment method, telephone number, credit card information, interests or other information you give to us. It should be noted that any information related to your credit card is only used to fulfill your purchases.
Information We Collect Automatically
We collect information about your use of the Sites, interactions with our advertisements and the device you are using to view our content. This would include, but not be limited to, the following.
Your personal activity on our Service, Applications, Websites, which would include content selection/interaction, history, searches, or any other interactions you have.
Interactions with our Customer Service, such as the time, date, reason for contact, identifiable information that we would need to assist you either through email, telephone, and/or social media.
Device IDs or other unique identifiers, device and software characteristics, connection information, referral URLs, IP address (which could give us your general location), your specific location if you have enabled the device location feature, and other standard browser and standard web server log information.
Data that was collected and stored within the secure offline feature once you are no longer offline and resync with our servers.
We may collect Log Data to help improve the app or resolve error issues. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Information from Sales
Information through the sale of products. This information includes names, email addresses, phone numbers, addresses, payment details of the purchase, and any other information provided to us to complete the transaction.
Information from Outside Sources
We might supplement the information described above with information we obtain from other sources, including both online and offline data providers. Such supplemental information could include demographic data, interest-based data, and Internet browsing behavior.
How We Use Your Information
Immersive collects and uses your information in order to provide you with the best customer experience possible. These uses may include:
- Providing Immersive Services
- Contacting you for customer support or promotional purposes
- Customer service responses
- Customizing your experience through recommendations or advertising
- Conducting research
- Aggregating viewer data based on demographics, geographic location, and profession
- Preventing or investigating illegal, unauthorized, or fraudulent use of the Service, Applications or Websites
- Any other uses that would be disclosed to you prior to the time of collection
Sharing or Disclosure of Your Information
In order to provide our users with the best customer experience, we often rely on our relationships with our chosen and vetted business partners. We will not sell, rent or exploit your information, nor choose to work with a third party that would sell, rent or exploit your information for any commercial profit. We share your information for the following reasons:
We may share the information we collect from you with other companies that provide services for us to enhance the user experience. This may include companies that assist with payment processing, marketing, advertising, communications, infrastructure and IT services, to personalize the experience for you, to provide customer service, to analyze and enhance data, and to distribute and interpret customer surveys. On occasion we will, by using third-party service providers, give access to your personal information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
In the event that we join with a third party to provide promotional opportunities, we may share your name and other information in order to fulfill these offers. Any promotional offer would require you to opt-in and provide permission to us on your behalf at the appropriate and designated time. Registering an account with Immersive does not opt you in to any promotional opportunities. It is important to remember that these third parties are governed by and responsible for their own privacy practices.
If Immersive ever chooses to merge or sell a portion or all of the business, restructure, reorganize, or transfer assets, we could transfer some or all of your information to complete the business transfer, subject to the receiving party agreeing to respect your personal information in a manner that is consistent with this Policy.
We may also collect information from other sources, including third parties from whom we have purchased data, and combine this information with the data we have already collected. This helps us to update, expand and analyze our records, identify new customers, and create a more tailored service to you. The types of data we may purchase to supplement everything we currently have could include, but not limited to:
Business contact information, including mailing addresses, job title, email address, phone number, IP addresses, browsing habits, social handles and profiles, and any other custom profiles compiled by a third party.
We will share your data with the appropriate authorities if required to do so to comply with a valid legal proceeding or court order.
Storage of Your Data
Immersive is committed to keeping and storing your information through accepted practices and to the best of our ability. We use a variety of physical, technical, administrative, logical, and managerial measures to safeguard information in our possession against loss, theft, unauthorized use, disclosure, and modification. Only certain vetted Immersive personnel will have limited access to sensitive information from or about you. Only those who have a legitimate reason within the scope of their responsibilities to access your information will be able to do so. Furthermore, we use measures like encryption and hashing to help protect sensitive information when in transmission. We do not store your payment information as we are not allowed to do so. A vetted third-party service provider that is authorized by law handles any financial payment on our behalf.
Please be aware that by letting others use your account, they may be able to view or access information about your account, including some personal information. Unfortunately, regardless of the lengths that we go to in order to keep your data and information secure, no measures can be guaranteed to provide 100% security. Accordingly, despite our best efforts using accepted and trusted security measures, we cannot guarantee the security of your personal information.
Cookies are small data files that are commonly stored on your device when you browse and use websites, applications, and online services. They are widely used to make websites and applications work or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization. Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.
Advertising identifiers are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and the "Google Advertising ID" on Android devices), and certain streaming media devices. Like cookies, advertising identifiers are used to make advertising more relevant.
We also use performance and functionality cookies. These cookies are not essential but help us to personalize and enhance your online experience. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided. We also use these cookies to collect information such as popular pages, conversion rates, viewing patterns, click-through and other information about your use of our services so that we can enhance and personalize our services and conduct market research. Deletion of these types of cookies may result in limited functionality of our services.
We also use advertising cookies and advertising identifiers. These cookies and advertising identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you. These types of ads are called "interest-based advertisements." Many of the advertising cookies associated with our service belong to our service providers.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties may have access to the information you provide in order to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Policies for EU Residents
If you are a resident of the European Union and, in accordance with the GDPR, would like to know what personal data we have of yours and how we are using it, please contact us. After an authentication process, we would be happy to correct inaccurate data, answer your questions and process your requests, including the deletion of your data. Also, if you would like to opt-in or opt-out of any of the services we provide or the ways in which we use your personal data, please let us know as we would be happy to assist you with these requests.
We value your trust in providing us any Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we are able to take any necessary actions. The Immersive Service, Applications, and Websites are not intended for use by children without the involvement and approval of a parent or guardian.